Inbox

Route: `/conversations` (sidebar: Inbox).

Unified threads across email / SMS / social / internal notes.

Daily workflow

1. Triage unread — reply or convert to a Lead
2. Log internal notes for Matt / techs (handoff context)
3. Create a Task if follow-up is needed later

Channels

• Email — works when SMTP is configured; otherwise demo logging
• SMS — Twilio when env set; stubs without keys so training still works
• Social — connected accounts when Meta OAuth is live

Handoff

When the customer is ready to book, send them the public booking link or create an Appointment — don’t leave booked leads only in chat.